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Awani AI Customer Support Chatbot
Give customers useful multilingual answers grounded in approved knowledge and live commerce data, with a safe path to human support.
OVERVIEW
Make every complex operating moment easier to manage.
Awani AI Chat Bot understands English, Bangla, and Bangladesh Banglish, then retrieves the right answer from each client's approved knowledge and live commerce sources. It can answer service questions, recommend relevant products, guide order enquiries, and keep replies concise and brand-safe instead of relying on generic, unverified responses.
SDS Hub gives each client control over language, confidence thresholds, instructions, connected KBS and e-commerce sources, and the message used before handoff. When confidence is low or a customer asks for a person, Awani follows a confirmation-based transfer path so the conversation can move cleanly to an agent in Smart Digital Solutions.
SDS Hub gives each client control over language, confidence thresholds, instructions, connected KBS and e-commerce sources, and the message used before handoff. When confidence is low or a customer asks for a person, Awani follows a confirmation-based transfer path so the conversation can move cleanly to an agent in Smart Digital Solutions.
What it unlocks
↗Understand English, Bangla, and Bangladesh Banglish with language detection, intent classification, and Banglish normalization.
↗Ground answers in tenant-isolated KBS articles, FAQs, policies, product catalogues, pages, prices, and availability.
↗Search live commerce context for products and order guidance, including relevant product-image matching when available.
↗Use confidence controls, safe fallbacks, and customer-confirmed human handoff instead of inventing unsupported answers.
↗Connect to webchat and supported digital channels through SDS Hub while preserving tenant boundaries and conversation history.
↗Improve operations with intent feedback, reviewed training data, response analysis, secure management APIs, and duplicate-safe requests.
INSIDE THE PLATFORM
Workflows. Built for the people doing the work.
A closer look at the real interfaces and operating journeys your teams, managers, and the people they serve rely on every day.
START WITH A CONVERSATION
Have a complex workflow in mind?
Tell us what you want to build, improve, or automate. We will help shape the right product path.
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